Part 1: Questions 1-5
Choose the correct letter A, B or C.
1. What is the caller’s surname?
 A Fleischer
 B Fischer
 C Benett
2. The caller says the correct color of his car is
 A sky blue
 B light green
 C white
3. What time does the caller say he went to collect his car?
 A 9.30 pm
 B 8 pm
 C 8.30 pm
4. Where does the caller usually store the front panel of his radio?
 A in his pocket
 B the hospital
 C in the glove compartment
5. What does the advisor say she will send through the mail to the caller?
 A a radio
 B some CDs
 C some forms
Questions 6-10
Complete the notes below. Write NO MORE THAN TWO WORDS AND/ OR A NUMBER for each answer.
Customer first name: Bennett
Policy number: (6) 
Type of claim: Stolen (7) 
Place where offence was reported: York (8)  Station
Customer aware of the danger: No
Other items stolen: Card radio, CDs and an old (9) 
Documents requested to support claim: Police report and (10) 
Part 2: Questions 11-15
Choose the correct letter A, B or C.
11. How many patients does the hospital consult every year?
 A 3,000
 B 5,000
 C 11,000
12. When can patients meet the female doctor?
 A on weekday mornings
 B three days a week
 C only on Mondays and Fridays
13. Who is the expert on treating hearing loss?
 A Mr. Robert
 B Mr. Green
 C Mr. Edwards
14. Where are patients recommended to buy their medicine?
 A the supermarket in the town
 B pharmacies nearby the city centre
 C the health care’s pharmacy
15. What will the patients be asked about whether they are willing to do?
 A letting one student attend the consultation
 B asking postgraduate students to do treatment
 C meeting students in group discussion
Questions 16-20
Label the map below. Write the correct letter A-H next to questions 16-20.
16. Reception 
17. Mr. Green’s room 
18. Medical records office 
19. Surgery room 
20. Manager’s office 

Part 3: Questions 21-30
Choose the correct letter A, B or C.
21. The man wants information on course for
 A people going back to college
 B postgraduate student
 C business executives
22. The ‘Study for success’ seminar lasts for
 A one day
 B two days
 C three days
23. In the seminar the work on writing aims to improve
 A confidence
 B speed
 C clarity
24. Reading sessions help students to read
 A analytically
 B as fast as possible
 C thoroughly
25. The seminar tries to
 A prepare learners physically
 B encourage interest in learning
 C develop literacy skills
26. A key component of the course is learning how to
 A use time effectively
 B stay healthy
 C select appropriate materials
27. Students who wants to do the ‘Study for success’ seminar should
 A register with the faculty office
 B contact their course convenor
 C reserve a place in advance
28. The ‘Learning skills for university study’ course takes place on
 A Monday, Wednesday and Friday
 B Monday, Tuesday and Wednesday
 C Monday, Thursday and Friday
29. A feature of this course is
 A a physical training component
 B advice on coping with stress
 C a detailed weekly planner
30. The man chooses the ‘Study for success’ seminar because
 A he is over forty
 B he wants to start at the beginning
 C he seeks to revise his skills
Part 4: Questions 31-40
Complete the lecture notes below. Write NO MORE THAN THREE WORDS for each answer.
Public speaking
• Public speaking means speaking to (31)  people
• Lack of confidence usually due to (32) 
A. Planning
• First part of public speaking is (33) 
• This includes (34)  and length of talk
• Make speech notes on small cards to talk from (35)  with the audience (very important)
B. Voice
• Speak slowly – this give time for pronunciation and is easier for audience
• Bigger audience requires (36)  speech
• Project your voice – rehearse and (37) 
• Check intonation: varied tone and rhythm gives (38) 
C. Body language
• Lastly think about your (39)  and gestures
• Show confidence by: head up, chin out, shoulders back
• Avoid scratching and fiddling because this (40)  and irritates your audience
				
1. B
2. B
3. A
4. C
5. C
6. G34C245
7. car
8. police
9. jacket
10. registration details
11. C
12. A
13. B
14. C
15. A
16. F
17. H
18. B
19. D
20. C
21. A
22. B
23. C
24. A
25. B
26. A
27. C
28. B
29. B
30. B
31. 10 or more
32. lack of practice
33. preparation
34. topic
35. eye contact
36. slower
37. record yourself
38. meaning
39. posture
40. distracts
